Assassin’s Creed fans, we heard you loud and clear.

In Assassin’s Creed IV Black Flag, Edward’s Fleet is an innovative online feature that allows a single player to interact with multiple players on consoles or via the game’s companion app. Every new copy of Assassin’s Creed IV Black Flag includes the Uplay Passport code needed to unlock this online feature. However, we listen to our community and understand that there are concerns over some players’ ability to access this feature, so we have decided to eliminate the cost of the Uplay Passport for Black Flag. This ensures that everyone will be able to use the companion app, Edward’s Fleet, online multiplayer and available bonus content at no additional cost.

Assassin's Creed IV Black Flag

Gamers currently without a Uplay Passport for Black Flag will be able to download one for free from Xbox Live or PlayStation Network. For those who have already purchased Uplay Passport for Black Flag, please stay tuned to the UbiBlog for further details on how to get a credit or refund.

What’s more, Uplay Passport will not be a part of any future Ubisoft games.

The Uplay Passport program was initiated as a means of giving customers full access and support for online multiplayer and features, along with exclusive content, bonuses and rewards. However, games today are blurring the line between offline and online, between what is “single player” and what is “multiplayer.” Based on that and on the feedback we received from you, we recognized that Passport is no longer the best approach for ensuring that all our customers have the best possible experience with all facets of our games.

Assassin's Creed IV Black Flag

We will keep listening to your feedback. We hope the change we’re making today alleviates any concerns you have about using the Edward’s Fleet feature or future online features of Ubisoft’s games.

We look forward to seeing you sailing the Caribbean seas in Assassin’s Creed IV Black Flag!

Assassin's Creed 4 Black Flag

Assassin's Creed® IV Black Flag

Release date — October 29, 2013
Developer — Ubisoft Montreal
Assassin’s Creed IV Black Flag tells the story of Edward Kenway, a young British man with a thirst for danger and adventure, who falls from privateering for the Royal Navy into piracy as the war between the major Empires comes to an end. Edward is a fierce pirate and seasoned fighter who soon finds himself embroiled in the ancient war between Assassins and Templars. Set at the dawn of the 18th Century, the game features some of the most infamous pirates in history, such as Blackbeard and Charles Vane, and takes players on a journey throughout the West Indies during a turbulent and violent period of time later to become known as the Golden Age of Pirates.

ESRB Rating: MATURE with Blood, Sexual Themes, Violence, Strong Language, Use of Alcohol
the author

Gary Steinman has won numerous editorial awards, but you probably don’t care about that. He also ran multiple industry leading publications and websites including PlayStation: The Official Magazine, GamesRadar.com, PC Gamer and Newtype USA – but that’s all in the past. The real truth about Gary? He loves cats, he takes too many selfies on Facebook (according to one co-worker, at least), and he occasionally crochets. And now he’s helping share stories about Ubisoft’s amazing games and their incredible creators in his role overseeing the UbiBlog and other select Ubisoft social channels. Follow him on Twitter: @GarySteinman

289 comments
Brock Harwood
Brock Harwood

Hi I bougt AC Black Flag at I'd say start of this year about I bought AC Black Flag the special edition I just got online about a month ago on PSN and ever since I had it it never came with a code I took it back to EB games and they said they couldn't do anything for some reason and I'm really frusmynowd as I bought this with my own money and o can't get the content I bought could u please get back with me thank you

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Jack
Jack

Every thing is great for me I love these games

Alex
Alex

My firat psn account got banned so i need a new passport code to sign in

Matt
Matt

Since uplay is down, and I passed lvl.4, I can't play multiplayer anymore

Sam
Sam

I need your help. I have the option to buy a pre-owned AC4 for PS4, but i am not sure if i will be able to reuse the uplay codes that come with the game if the previous owner has already redeemed them himself.

will the uplay passport i have from the previous AC games work for black flag?

Michael Cawley
Michael Cawley

I bought black flag nee but lost the box when I moved, now I can't use kenways fleet as I dint have a passport for uplay. Can I get a free one or can I not complete the game?

napoleao
napoleao

a atualização de internet do assassins creed 4 esta abaixando mas nao instalando , com isso nao consigo o u-play passport e nao jogo a frota kenway , o que eu posso fazer?

Vince
Vince

Well done for trying to do it right and listening; EA and Microsoft could learn a thing or two from you guys. You have a confirmed customer for the next game.

Chad
Chad

I just started playing online after finishing the story line...I can't believe how hard it is 2 stay connected with my brother that usually plays online from a different system with me...its really just ridiculous how hard it is 2 play together... U guys really need 2 work on ur servers and the server issues, cause its so unsatisfying that it makes me wish I would've just rented the game, beat the storyline, and tested the online out...that way I would've seen how crappy it is before I had my brother get it just 4 the online gameplay! PLEASE tell me ur workin on this problem...another thing that sucks is when u r tryin 2 play with a friend on the same team online, even if ur n the same clan more then half of the time u get seperate and put with an entire team of ppl u don't know so ur headset is completely pointless 2 have. Somethin needs 2 be done about this...it really really killed the excitement I had bottled up before I got 2 acually play it online...please please please fix these problems if its possible... Which it is...thank you

Rob
Rob

Cant get the companion app to work i have tried everything it always finds uplay but never syncs the data to the ipad companion app says cant find game data im 21 percent through blackflag loving it

Dom
Dom

My Uplay passport that came with my account doesnt work and keeps saying that it may not be valid any more is there any way that i could get a new code sent to me so I can use the online things in the game?

ChrisF
ChrisF

Honestly I have become fed up with this whole Uplay passport crap! You say that it can be downloaded free from in game OR from XBL or PSN yet when I look on my XBL it is nowhere to be found. I message the support at Ubisoft nd they still have yet to respond. I have been trying to fix this issue for over a week now and its only annoying me. I would really appriciate some help here because all I want to do is to be able to access Kenway's Fleet!

jackdaw
jackdaw

i have a PC.how can i get this pass?

Jude
Jude

Author, I have Assasssin's Creed IV Black Flag Exclusive In Game and Downloadable Content with with the codes and a Uplay Passport in my CD Box I can't Activate this codes i've done everything and it is included when i bought the CD what will i do?

janice
janice

My uplay passport is American but I'm playing the game in Canada. (I bought the special edition) when i try to download the code my xbox freezes ... any suggestions on what I can do?

Jerome
Jerome

So we just go to the store in the ps3 to get the uplay passport?

Jerome
Jerome

So we just go to the store in the ps3 to get the uplay passport for ac4?

nilesh
nilesh

helloo sir i have brought my ps4 from singapor but now m living in india and i brought ac black flag from india bt its not supporting passport code so what should i do for that????

Cherry
Cherry

So annoyed, I'm unable to create a uplay account as it keeps coming up with an error over my username even though it fits regulations, I even tried a suggested one for one that was taken and it came up with an error again! Sort it out!

Vlwo
Vlwo

I have all the assassins creed games but it still won't gift me with the robes on black flag it also has trouble with detecting my uplay passport which is rubbish because the main thing I wanted from that game was equipping Altair's robes. Please help

Vlwo
Vlwo

Will you guys be giving us the additional outfits ie : Altair and ezios robes due to uplay being shut down

Oskar
Oskar

Please, Let Us Replay Legendary Ships. I Think It Could Be A Great Idea.

lotusklown
lotusklown

hopefully u go more towards the china or the final years of edward, or even haytem, personaly i think it would be a GREAT idea to first get edwards story done first and foremost, but then do the haythem and the remaining years of conner, THEN the china story shold get put in place if they choose to do so, too much bouncing around to and from would get iether boaring or confusing if they dont do it in sequence like they did with ac2 for ezio

Tacobake
Tacobake

I have the same problem as PoPo I've redeemed my passport code a dozen time tried every work around that I could find and when I enter the cabin to access this mini game it asks me to activate my passport. Frustrating because I feel Im missing out on some sweet game play.

popo
popo

i have the uplay passport installed on to my ps4 but i still cant use kenways fleet and im constantly being asked to redeem a uplay code also half of the trophies i earned are not there i.e i completed the game but my trophies dont go past sequence 10 and for me thats extremely aggravating

crs266
crs266

all underwater levels suck in video games. please do not go there again in Assassins Creed 5

wilson
wilson

i redeemed all the possible things on u play but when I go into my game it is still unavailable the ac4 theme for the ps3 worked but everything else doesn't some help here would help im new to u play so I might just ne missing something.

Corey
Corey

Hi, I've been trying to get the classic assassin outfits on AC4 I have linked all my games to Uplay but it won't send me the message saying I have unlocked the outfits. I have beaten all of the AC games everything 100% and I'm still not getting anything. I have all my games saved on one account on one hard drive. I have it saved on my X-Box 360. Can anyone help?

Ben
Ben

Okay, I'm having a HUGE, ugly problem that, honestly, is pretty much all my fault. For Christmas I got a ps4 and a new copy of black flag. Before I started playing the game I made a sub account and started playing the game on that ( I'm aware that this is maybe more of a message to write on Sonys website, but it ties in with Uplay too.) I got pretty far in the game scince then without using any online features as I was not allowed to go online on my sub-account, even though there are no age restrictions on in the settings my ps4. But, after playing for a long time I noticed more and more things I liked that required Uplay. I really don't want to start again on a new profile that CAN use online just for some features, but it would be nice to get to access to things like my fleet. So, basically, the problem is I DO have a Uplay account, but I'm not allowed to use any online features. And I do know that it's all my fault for not realising I wasn't on my master account and actually on my under 18 sub account when playing, so I would understand if I'm going to be told the only solution is to start from the begging. I Would really appreciate any reply, even if negative - Thanks, from a clumsy moron .

stephen
stephen

What I'm disappointed to hear or more accurately see is that my posts, questioning the use of this app if not able to use without being online have been removed?! Why??

Did my accurate portrayal of the app being nothing more than a glorified progress checker if you can use in offline mode hit a raw nerve apparently?!

I wont be using the app unless it can be used offline as, apart from the map function, its not a great deal of use to "play" away from my home.

shawn fulton
shawn fulton

I used my passcode to unlock the exclusive content inside the game case but can't get the weapons or any other stuff. I would like to use these items.

Russell Nicholls
Russell Nicholls

Bought season pass on one PSN account which came through successfully, but when my Son goes on his account the season pass is not available, your not seriously telling me that each PSN on the same PS4 has to have separate season passes.

another player
another player

to use th AC4 companion, it says i need to sign in and i dont remember ever creating an account. could i get some help with this please

Frivgames
Frivgames

I like Assassins creed , it is the best game I ever played .

Cuong
Cuong

Gary Steinman, has said a million times now if your having problems redeeming a code contact the support team! His just one person that can't help thousands of people all at once. You will even find the answers with these comments because it's been asked so many times!!!! Read comment before complaining, just like you I'm also waiting~ relax people!!

Claire
Claire

I just bought a new graphics card to enjoy this game at its best- but I've received a free copy of the game with the graphics card and now I have two! The new version is downloadable from NVidia so obviously I can't sell it on-can I sell on the PC disc copy now even though I've used the activation code? Please let me know?!

32321312
32321312

where can i get the uplay passport in pc

tara
tara

STEINMAN RE: Please head over to our support site: https://support.ubi.com/en-us/ They're the ones who can help with specific issues like this.

WORTHLESS. NOT ONE DIRECT ANSWER to this online fiasco. The best part ? the answer suggest you try other sites for help. Oh and I do not have 99 friends causing my server to crash - you must think gamers are stupid - the fault is on your side. TRULY a PATHETIC excuse for use of the term support. You have wasted my time and I want my money back

tara
tara

been trying to access play for my overpriced Black Flag. I have received mutiple different "error" notices. 1) The can't connect to internet BS. 2 you do not have an account 3. your code is not valid (that was today and I didn't enter a freakin code today 4. sign of up for a playstation passport - which I HAVE and HAD long before today. I will avoid UBISOFT as it is just as fun as the BLACK PLAGUE

brian
brian

everytime i try to get uplay passport from ps store it says "no item found". i live in europe.

Joe
Joe

Are you guys ever going to fix the servers?!? I am DONE with you sellouts. If you want to focus on releasing 25$ packs that give you EVERYTHING in the game your suppose to unlock bye PLAYING the game, then go ahead. Your not Call of Duty. You keeping messing up people will quit playing your games.

Joe
Joe

Are you guys ever going to fix the problems with the fucking servers? Why implement something that isn't usable from day one, all till now. Are you just more focused on coming up with 25$ Packs that unlock everything the game has to offer INSTEAD OF PLAYING THE GAME to unlock them? I am done with you fucking sellouts. Mark my words.

Doug
Doug

I recently purchased a new copy of AC4 for my PS3, which came with a uplay passport. I redeemed and installed the passport in the playstation store, but I am still unable to connect to the ubisoft servers. When I start the game, it says "Uplay Passport detected," but when I try to access the fleet minigame, or access the multiplayer screen, it says that the ubisoft servers are unavailable. I have restarted my router, and even tried switching routers, and am still unable to access the online features if the game, including multiplayer, the fleet minigame, or the commnuity challenges. What should I do?

Chris
Chris

Your support is crap. Nobody WANTS Uplay. Nobody WANTS more DRM. You want to require a keycode? Fine, but don't make me use your crashtastic "game manager", too. Steam works fine. They only reason anyone uses Uplay is because they are FORCED to.

After this horrible experience with ACIV, I will not be buying another Ubisoft game until you get rid of Uplay.

I pay for my games so I shouldn't have to get shafted by Ubisoft every time I want to play one.

Chris
Chris

We're tired of the pain the in ass DRM. We're tired of re-downloading a game WE ALREADY HAVE INSTALLED just because your crap Uplay service hasn't been intelligently designed around the idea that people actually save their game folders in the event of an HDD crash.

Fuck you, fuck Uplay and fuck Ubisoft.

magic_pauli
magic_pauli

I've spent over a week arguing with Polish Ubisoft support. Games are region free but passport and codes aren't. I have a polish account, game and console have been preordered from USA. Ubisoft refused to give me new set of codes, their only advice was to get new American account ... Really Ubisoft? If there's no payment involved in acquiring passport, why can't get it for free when mine doesn't work??? Not to mention additional content, I only want to use online features...

Stephen
Stephen

Agreed!! Visually its stunning, the story line is faultless and the 4th Gen immersion is better than any game I have ever played.... Its just the surrounding horse manure around the app, the passport, etc. that detracts from it!

tara
tara

I totally agree - the descriptives mirror my feelings as well. Crap service, BS, no genuine or useful responses and still NOT WORKING!!!!! I want my money back for this F'n game.

Wishishi
Wishishi

It's their servers, not a problem on your side